![]() ![]() I get the sense that Aer Lingus employees are deeply proud of their airline and love their jobs – this becomes evident in their interaction with each other and with their passengers. Put another way, this is the essence of good service and approached a first class level. But there was something special about the service on this flight, this my first longhaul journey with Aer Lingus (and hopefully my first of many).įrom the purser, to the team working business class, to even the captain, who stopped by to say hello, everyone made me feel welcome not like a casual acquaintance, not like a member of royalty, not like a movie star, but like an old friend, a deeper level of respect and service that seemed wholly void of any pretense. The IFE was decent, but I’ve seen better. The seat was nice, but hardly extraordinary. I start with service, because this is the Aer Lingus distinctive. They smiled, they were detail oriented (properly laying down the table settings or offering the bottle for inspection before pouring wine), and they were beautiful – every last wrinkle of beauty formed through years of hearty laughs. ![]() FAs were polite but friendly, polished but not stiff. This is the service I wanted, and this was the service I received. It wasn’t because of the seat, though, it was because of the service – if I can generalize, Irish people treat you like a friend from the moment they meet you. cities with 100% lie-flat beds in the A330 business class cabin. In that sense, my expectations were already high for the Irish national carrier, which flies to six U.S. ![]() I sense a deep kinship between Ireland and America and for all the 125 countries I have visited, Ireland is always one of my favorite countries to return to. If you’ve read a regular reader of my blog, you know that I love Ireland and the Irish People. I had the chance to sample it last week from Dublin to Boston and am pleased to report that I had a tremendous flight. Aer Lingus recently refreshed its transatlantic business class product with a new lie-flat bed and a reinvented onboard menu. ![]()
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